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| Frequently Asked Questions |
Is it safe to use my credit card at Crosstitch.com?
- Credit card purchasing from Crosstitch.com is very safe (we've been processing online payments securely for 10 years). We use SSL encryption on our data entry screens, the same as used by the major banks, and we take every precaution to keep your personal data safe. In fact, for extra security, we don't save any credit card information on our server which eliminates the possibility of data being stolen.
Can I pay by mail or other than by credit card?
- You can make payments by mailing a Check or Money order, or you can pay using PayPal which is very secure and keeps your financial information private.
At checkout, you will see a selection box which allows you to select your payment method. If you select payment by mail, at the completion of your checkout, the site will give you an address to mail your payment. Once your payment arrives we will complete your order and an E-Mail is automatically sent to you letting you know your account has been activated.
I don't live in USA or Canada. How do I Pay?
- The easiest, fastest, safest way to pay for anything online is by credit card. Your bank will convert the amount to your own currency automatically using the current exchange rates. PayPal is also very secure and you can use funds directly from your bank account. You are also welcome to choose 'payment by mail' and then purchase a U.S. dollar money order from your Bank, Post Office, Western Union, etc. depending what is available in your country.
Do you automatically renew, or charge extra hidden fees to my credit card later?
- At Crosstitch.com you are only charged once for the amount shown when you checkout, and there are no further extra, or automatic charges. As mentioned above, we don't save your credit card information (for added security) so any new transactions or renewals will require you to fill out a new order form.
I am new to computers, how does this work?
- When you join you will choose a username and password for yourself that you will use whenever you want to access or print our patterns. Before you can view any of the online pattern pages you will be required to login using your username and password. Printing our patterns is very easy because there are no files to download to your computer or extra 'viewer' programs to run. All of our online patterns are displayed on your monitor as common image files. Printing a pattern is as simple as displaying each page on your screen and then clicking your 'Print' button (or 'Print' in your 'File' menu), as you would to print any web page. To see how it works for free try our: Free Patterns
Why isn't the print-out very clear?
- First of all make sure your printer is working correctly by checking ink levels, nozzle check, etc. You should get best results by setting your printer 'Properties' to 'Graphics - High' or 'Fine' if possible (rather than 'Draft' or 'Low'). Using good quality paper can also make a big difference. See Printing Help for more information.
Why isn't the pattern showing clearly on my monitor?
- (NOTE: Now you can display and print the patterns in PDF document format and avoid all the browser specific issues listed below!)
Internet Explorer has a setting to automatically resize images to fit your screen which can make it too small to view clearly (this doesn't affect printing). You can change this setting in your 'Internet Options: Advanced' menu or just 'Right-Click' on the page to see a button to view normal size.
- If you have 'accelerated' dial-up or other programs that compress images, make sure you view the pages using 'full', or 'original' quality settings (see their specific documentation). These programs reduce the quality of all images (on all websites you go to) to speed up your Internet access.
Can I share the patterns with my friends?
- No, you are not legally allowed to share patterns with others. All patterns purchased or downloaded from Crosstitch.com are bound by copyright law to be used only by the person for whom they were purchased, even once you are done with them. It's important that everyone helps protect the copyrights of all designers who make their livelihood by designing the patterns that we all enjoy. Thanks for understanding!
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